If you are looking for an item that is not currently shown on our website, please email us at thecartelsupply@gmail.com or call 0492 980 820. Our team will be happy to assist with stock availability and product inquiries.

Yes! Simply call 0492 980 820 or email us at thecartelsupply@gmail.com and we will complete your order over the phone.

Yes — digital e-gift cards are available online. If you would like a physical gift card, please contact us via email or phone and we can arrange this for you.

Yes — all displayed prices on our Australian website include GST.

We are here to help — please contact us via thecartelsupply@gmail.com and our support team will resolve the issue right away.

Please visit our Size Guide on each product page for full information on sizing. You can also contact our team for guidance.

Yes! Simply email us at thecartelsupply@gmail.com or call 0492 980 820 and our team will let you know when it will be back in stock or if a customer order can be arranged.

We can check availability with the designer for you. Please email us at thecartelsupply@gmail.com or call 0492 980 820 to make a request.

Absolutely! Contact us with the product name, size, and colour and our team will assist you.

All garments include care labels to help maintain their original quality. For delicate items or those labeled “dry clean only,” we recommend using a specialist dry cleaner. If you need further assistance, please contact us.

Once your order has been confirmed, you will receive email updates on the progress of your delivery using the email address provided at checkout. You will also receive a dispatch notification with your tracking number included. To track your order, visit auspost.com.au/track and enter your tracking number.

When your order is shipped, you will receive a dispatch email that includes your tracking details. You can track your delivery anytime by going to auspost.com.au/track and entering your tracking number.

Please visit our Returns & Exchanges page for full details on how to return your item either in-store or via post. If you need further assistance, you can contact our team at thecartelsupply@gmail.com or call us on 0492 980 820.

Yes — The Cartel Supply is committed to protecting your personal information.
Any details you submit are protected by secure server technology. We may use your information to notify you of important updates or offers that may be of interest to you. We will never sell or trade your personal information to third parties.

We may disclose information to trusted service providers who assist us in delivering your order, or if required by law enforcement.

By using our website, you consent to the collection of information in accordance with our Privacy Policy. Please click here to read our full privacy policy.

We take the security of your payment information extremely seriously. The Cartel Supply uses Secure Sockets Layer (SSL) encryption to safeguard your personal and payment details when transmitted online. SSL ensures sensitive data — such as card numbers and billing information — is encrypted and protected from unauthorized access.

To confirm SSL security is active, look for a closed padlock symbol in your browser or check that the website URL begins with https://.

We recommend protecting your account login details and ensuring your device remains secure from unauthorized access.

Cookies are small data files stored on your device to enhance your shopping experience.
We use cookies for:

• Functionality — enabling core site features like the shopping cart.
• Analytics — improving site performance and user experience.
• Customer Preferences — remembering your settings and choices.
• Targeting — providing relevant marketing and limiting repetitive ads.

By browsing our website, you consent to the use of cookies. If you prefer, you can disable cookies through your browser settings, but this may affect some features or limit access to certain areas of the site.